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Labels: indignant
On this fateful day, we went back for Biology papers, occupying less than half of the hall capacity. Insecurity overwhelms me as I glanced over to the nearest class4I which seemed like they were a thousand miles away from us. I bet we looked like insignificant dwarfs to them because they definitely look like one to me.
But the paper was tough even though I was so confident at first. Soon, as I attempted more questions, my confidence just went spiraling down, all the way down down down, reaching the minimum level. What an unexpected outcome.
Next, we headed to compass under the hot menacing sun while the journey fuelled my dislike for sun rays even more. I have always had a distaste for those bright, threatening sun rays who are definitely capable of adding a few wrinkles and lines here and there, worse of all, stimulating those melanin production in my skin. Ew... it just turns me off. But since the guys insisted in plodding there, I have no choice but to rely on the pathetic hoodie as my one and only defence weapon.
Finally, after what seems like eternity, we reached McDonald's and had breakfast. I have finally understood how small the world has become when I met Shina, Winne and Hui Qi there. Apparently, it's Gu Yue's birthday so they are planing a surprise party for her. Well, at least it is waaaay better then mine. I recalled my "celebration" last year which was held in the chalet after a "short" period of 3 months when my birthday officially ended.
Call it a celebration! I was the ultimate target of those water bombs which they had secretly planned beforehand. Imagine six mad women chasing after me! But luckily, with the gift of stamina and the luxury of not wearing a obvious colour underneath, I am able to escape from the clutches of those evil mad women. Coming to think of it, I believe we actually looked like some insanely mad women living in Hougang chalet. Sadly, though I was able to dodge most most the bombs, somehow, I was still drenched from head to toe, just like everyone. In conclusion, I have only one word to offer: disastrous.
But still...water bombs are still fun to play with, especially when you know the right places to aim. Don't think dirty! lols.
After the blowing of a huge candle on reasonable bite-sized cake, we carried on partying by indulging in Swensons' icecream. The ice cream is, of course, mouth-watering. On the opposite, the service rendered by this manager called Jeffery is horrendous. I'm so furious after the whole incident that I took it to the next level of writing an official letter to the headquarters.
Could you imagine how mad I am, to actually take time out of my hectic life, to write a 710-words complaint letter?! He is just too over boarded.
Wait till and see my true powers, you podgy fat ass! *evil laugher*
Okays here's it:
Dear Sir or Madam,
Complaint on the service rendered at Swenson’s (Compass Point)
On 11 September 2008, my friends and I patronised the Swenson restaurant at Compass point and were utterly shocked and dissatisfied on the horrendous service rendered to us by the outlet manager, Jeffery.
In an effort to celebrate my friend’s birthday, we patronised the restaurant for its famous ice-cream. However it turned out to be a disastrous trip when our joyous mood was ruined by the disrespectful, unsatisfactory and disturbing service rendered to us. Partly because of the large group of 10 people we had, the manager was irritated and extremely impolite when we only settled down for a 5 scooped ice-cream and a complementary free ice-cream “firehouse”. In addition, during the course of taking orders, he was extremely mindful and irritated of our slow decision making, though it is still the customer’s prerogative to take as much time we need to carefully decide on the orders, isn’t it?
Even worse, he took it off and popped out questions, randomly asking us which ice-cream actually contained alcohol. Though he did mention that he was just making a friendly conversion with us, I did not appreciate it and I felt disturbed as it seemed of a more demanding kind of question rather than a build-relations-between–customer-and-staff question. I casually responded “probably the yummy raisin one,” but was taken aback when he snapped, alleging that Swenson only serves halal food and would definitely not sell an alcoholic ice cream. He even added that, just by me saying this statement, I could be sued. Thus, I am extremely annoyed and angry at the fact that he did not explain to us why but instead focused more on how we could be sued. Though we understand that he is trying to protect the company’s reputation and has the company interest at heart, he could have told us nicely and not snapped at our misconceptions. Moreover, it is just a guess and we were not even spreading rumours nor discussing about the yummy raisin ice cream in the first place.
Secondly, since he was the one to pop the question out of randomness, disrupting our conversation, I guess his purpose was to clear the doubts of yummy raisin ice cream. However, from the way he crudely talked and replied, I felt that he actually seemed to be picking a fight.
Then, when the ice-cream was being served, he warned us that only the birthday girl could be allowed to eat the free “firehouse” ice cream. Although he sounded as if he was joking, he actually did check on us and once again, disrupted our conversation, when he saw my other friends sampling the “firehouse”. He even “jokingly” said that he would confiscate the ice-cream if we did it again. I really wonder if there is such a policy in your company.
When we finished our deserts, it was only noon and the restaurant was still rather empty, with more than 70% of the seats empty. Hence, we stayed a while more to chit chat before leaving. However, it seemed that the manager was mindful of our presence in the restaurant and even strolled past us several times before we could not stand the atmosphere of him staring at us all the time. We soon stood up and left for payment at the cashier. It was then, we decided to fill in the feedback forms, but upon seeing us doing that, he felt threatened and even said, “Wow, why are so many of you taking feedback forms? To complain me?” in a very threatening voice. We ignored him but the last straw happened when he rushed out upon seeing us posting the feedback forms. He held a threatening gaze for several seconds as if we did not have the right to feedback on the service.
With that, and his sarcastic humour throughout the whole lunch, my friends and I will definitely ponder before heading down to Swenson’s for lunch again. If the manager is said to be the head of the outlet, I wonder how he is able to set a good example to the staffs with this kind of attitude and service standards towards customers.
From: a dissatisfied customer.
YOU SHALL DIE!
